1. Acceptable Use Policy
This Acceptable Use Policy outlines the permitted and prohibited uses of Bytes Internet services. By using our services, you agree to comply with this policy.
2. Permitted Uses
You may use Bytes Internet services for:
- Personal internet browsing and communication
- Streaming video and audio content
- Online gaming and entertainment
- Remote work and video conferencing
- Educational and research activities
- Legal file sharing and downloads
- Running personal websites or blogs
3. Prohibited Activities
The following activities are strictly prohibited:
Illegal Activities
- Any activity that violates Bangladesh laws or regulations
- Copyright infringement or piracy
- Distribution of illegal content
- Hacking, cracking, or unauthorized access attempts
- Fraud, identity theft, or phishing
Network Abuse
- Launching denial-of-service (DoS) attacks
- Port scanning or network probing
- Sending spam or unsolicited bulk emails
- Operating open proxies or relay servers
- Cryptocurrency mining without authorization
Harmful Content
- Distributing malware, viruses, or harmful code
- Hosting or sharing child exploitation material
- Promoting violence or terrorism
- Harassment, stalking, or threatening behavior
4. Bandwidth and Data Usage
While we offer unlimited data plans, we maintain fair usage policies:
- Residential plans are intended for household use only
- Commercial activities require a business plan
- Excessive usage that impacts other customers may be throttled
- We reserve the right to investigate unusual traffic patterns
5. Server and Hosting Restrictions
Residential connections have the following restrictions:
- No commercial web hosting without business plan
- No public file servers or FTP servers
- No commercial email servers
- Personal servers must not impact network performance
For server hosting needs, please contact us about our business plans with static IP options.
6. Security Requirements
Customers must:
- Secure their WiFi network with strong passwords
- Keep router firmware updated
- Use antivirus and firewall protection
- Not share account credentials
- Report security incidents promptly
7. Content Filtering
Bytes Internet complies with Bangladesh Telecommunication Regulatory Commission (BTRC) requirements for content filtering. We may block access to websites deemed illegal or harmful by regulatory authorities.
8. Monitoring and Enforcement
We reserve the right to:
- Monitor network traffic for security and performance
- Investigate suspected policy violations
- Suspend or terminate service for violations
- Cooperate with law enforcement investigations
- Report illegal activities to authorities
9. Consequences of Violations
Violations of this policy may result in:
- Warning notice
- Temporary service suspension
- Permanent service termination
- Legal action
- Reporting to law enforcement
The severity of consequences depends on the nature and frequency of violations.
10. Reporting Violations
If you become aware of policy violations or abuse, please report it to:
- Email: abuse@bytesinternet.com
- Phone: +880 1633-114114
11. Policy Updates
We may update this Usage Policy to reflect changes in technology, legal requirements, or business practices. Customers will be notified of significant changes.
12. Contact Information
For questions about this Usage Policy, contact us:
- Email: info@bytesinternet.com
- Phone: +880 1633-114114
- Address: Bytes Internet Limited, Bangladesh