1. Introduction
Bytes Internet Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our internet services.
2. Information We Collect
Personal Information
We collect personal information that you provide to us, including:
- Name and contact information (email, phone number, address)
- National ID or other identification documents
- Payment and billing information
- Account credentials and preferences
Usage Information
We automatically collect certain information about your use of our services:
- Connection logs and timestamps
- Data usage statistics
- Device information (MAC address, IP address)
- Network performance metrics
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining internet services
- Processing payments and managing accounts
- Customer support and technical assistance
- Network optimization and troubleshooting
- Sending service updates and notifications
- Complying with legal obligations
- Preventing fraud and abuse
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist in service delivery
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or asset sale
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure data storage systems
- Access controls and authentication
- Regular security audits
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Connection logs are typically retained for 90 days, while account information is kept for the duration of your subscription plus 2 years.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your information
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@bytesinternet.com
8. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@bytesinternet.com
- Phone: +880 1633-114114
- Address: Bytes Internet Limited, Bangladesh